Make a UHIP claim

Did you pay directly for medical services? You will need to request reimbursement from Sun Life.

Completing and submitting a UHIP claim form:

Get a claim form.
Have the doctor, hospital or lab complete section 4 & 5 of the claim form.
Attach the original receipt (proof of payment).
Mail the completed form and all original receipts to:
Sun Life Assurance Company of Canada
Claims Department
PO BOX 2015 STN Waterloo
Waterloo, ON N2J 0B1

Learn more about completing a claim form.
claim form example signature

We’ll mail a cheque to you or the health care provider within 7 business days of receiving your complete claim.
If you prefer, you can sign up for direct deposit at mysunlife.ca. Watch How to Sign Up for Direct Deposit.

You can sign-in to mysunlife.ca to track the status of any recently submitted claim. Learn How to check the status of a claim.

When visiting any health care provider, you should always bring:
1. Your UHIP coverage card in paper form.
2. Photo ID.
3. A UHIP claim form if you are visiting a provider that is not in the Preferred Provider Network.
Sun Life needs the following information to process a bill. If it’s not on the bill or receipt, you will not receive a reimbursement.
- Doctor’s bill- the OHIP code, diagnosis or reason for visit and the fee
- Lab & Diagnostic bill- the OHIP code and fee (MRIs and CAT scans don’t have OHIP codes).
- Hospital bill- the diagnosis or reason for visit and the fee. Admissions that are greater than 5 days may need medical records.
It’s very important to go to a Preferred Provider Network lab or diagnostic centre.
Sun Life must receive all claims within 12 months of you getting the medical service. We won’t pay claims received after 12 months.
You should always keep a photocopy of your claim form and all receipts when you send the originals.

You and the health care provider can always contact Sun Life at 1-866-500-8447 to confirm what expenses are covered if you’re not sure.

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