Make a UHIP claim

Did you pay directly for medical services? You will need to request reimbursement from Sun Life.

Completing and submitting a UHIP claim form:

  1. Get a claim form.
  2. Have the doctor, hospital or lab complete section 4 & 5 of the claim form.
  3. Attach the original receipt (proof of payment).
  4. Mail the completed form and all original receipts to:
    Sun Life Assurance Company of Canada
    Claims Department
    PO BOX 2015 STN Waterloo
    Waterloo, ON N2J 0B1
Learn more about completing a claim form.
claim form example signature

How we process your claim

Tracking your claim online

Tips for a successful claim

  • When visiting any health care provider, you should always bring:
    1. Your UHIP coverage card in paper form.
    2. Photo ID.
    3. A UHIP claim form if you are visiting a provider that is not in the Preferred Provider Network.

  • Sun Life needs the following information to process a bill. If it’s not on the bill or receipt, you will not receive a reimbursement.
    • Doctor’s bill- the OHIP code, diagnosis or reason for visit and the fee
    • Lab & Diagnostic bill- the OHIP code and fee (MRIs and CAT scans don’t have OHIP codes).
    • Hospital bill- the diagnosis or reason for visit and the fee. Admissions that are greater than 5 days may need medical records.
      claim form example services
  • It’s very important to go to a Preferred Provider Network lab or diagnostic centre.
  • Sun Life must receive all claims within 12 months of you getting the medical service. We won’t pay claims received after 12 months.
  • You should always keep a photocopy of your claim form and all receipts when you send the originals.
You and the health care provider can always contact Sun Life at 1-866-500-8447 to confirm what expenses are covered if you’re not sure.

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The information presented on this website summarizes the main aspects of UHIP. Your actual benefits from UHIP will be determined according to the terms and conditions of the insurance contract with the UHIP insurer. No typographical or mechanical error made by a University or any of the parties to the UHIP insurance contract will invalidate insurance otherwise in force, or continue insurance otherwise terminated under the insurance policy's terms and conditions.
UHIP Registered © University Health Insurance Plan - All rights reserved
Sun Life Assurance Company of Canada is the insurer and a member of the Sun Life Financial group of companies